Thank you for shopping with Nexutrio (https://nexutrio.com). We’re committed to getting your order to you quickly, securely, and with full transparency. Please review our shipping terms below.

If you have any questions, feel free to contact us at [email protected].

1. Shipping Destinations

We ship worldwide from our central distribution facility.

Currently, we offer shipping to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Europe
  • Selected countries in Asia, South America, and the Middle East

If your location is not available at checkout, please contact us to confirm shipping availability.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once shipped, you will receive a tracking number via email.

3. Estimated Delivery Times

RegionStandard ShippingExpress Shipping
United States5–8 business days2–4 business days
Europe6–10 business days3–5 business days
Asia-Pacific7–12 business days4–7 business days
Other Countries10–15 business days5–8 business days

Please note: Delivery times are estimated and may vary due to customs delays, local postal services, and holidays.

4. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Delivery destination
  • Shipping method (Standard or Express)
  • Package weight and size

We occasionally offer free shipping promotions, which will be clearly advertised on our website or during checkout.

5. Tracking Your Order

Once your order is shipped, we’ll send you an email with a tracking link.
You can also track your order using your Order ID via our website’s tracking page (if available).

If you haven’t received a tracking number within 5 business days, contact us at [email protected].

6. Customs, Duties & Taxes

International shipments may be subject to import duties, customs taxes, or fees imposed by the destination country.

  • These fees are not included in the purchase or shipping cost
  • Customers are responsible for paying any applicable import fees upon delivery
  • We are not liable for delays due to customs clearance

7. Lost or Stolen Packages

If your tracking status shows “Delivered” but you have not received the package:

  • Check with neighbors or local delivery personnel
  • Contact the shipping carrier directly
  • If unresolved, reach out to us at [email protected]

While we will do our best to assist, Nexutrio is not responsible for lost or stolen packages after confirmed delivery.

8. Shipping Delays

Delays may occur due to:

  • Weather disruptions
  • Holidays or high seasonal volumes
  • Customs inspections
  • Carrier service disruptions

We are not liable for delays beyond our control but will always help track and resolve issues where possible.

9. Order Cancellations

Orders may only be cancelled before they are processed or shipped.
Once shipped, cancellations are no longer possible. Please follow our Return & Refund Policy instead.

10. Contact Us

For all shipping-related questions, please contact:

Nexutrio Customer Service
📧 Email: [email protected]
🌐 Website: https://nexutrio.com

We appreciate your trust in Nexutrio, and we’re here to ensure your order arrives safely and on time.