Thank you for shopping with Nexutrio (https://nexutrio.com). We want you to be completely satisfied with your purchase. If you are not fully happy with your item, please review our return and refund terms below.

For any questions, contact us at [email protected].

1. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, unworn, and in original condition
  • All tags and packaging must be intact
  • You must provide proof of purchase (order number or receipt)
  • The return request must be submitted within 30 days of receiving your item

❗ Items marked final sale, clearance, or customized are not eligible for return or refund.

2. How to Initiate a Return

To request a return, email us at [email protected] with the following details:

  • Your full name and order number
  • The reason for your return
  • Photos (if the item is defective, damaged, or incorrect)

Our support team will respond within 1–2 business days with return instructions and the return shipping address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a faulty, damaged, or wrong item received
  • We recommend using a trackable shipping method
  • We are not responsible for items lost or damaged during return transit

4. Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

If approved:

  • A full or partial refund will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days after approval
  • Shipping costs are non-refundable, unless due to our error

Refund timing may vary based on your bank or credit card provider.

5. Exchanges

We do not currently offer direct exchanges.
If you need a different size or style, please return your item for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged upon arrival
  • Defective in construction
  • Not the product you ordered

Please contact us within 7 days of delivery at [email protected] with a photo and your order number. We will offer a replacement, exchange, or full refund, including return shipping if applicable.

7. Cancellations

Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it must follow the return process above.

8. Contact Us

For all return or refund inquiries, reach out to:

Nexutrio Returns Department
📧 Email: [email protected]
🌐 Website: https://nexutrio.com

We’re committed to making your experience with Nexutrio smooth and satisfying.
Thank you for choosing us.